Three flexible methods.The decision belongs to the insurer.

Inspection here means the journey of collecting and managing evidence through technology. Any regulated technical work is carried out by a licensed or authorized specialist, as set by the insurer and the requirements of the relevant parties.

Field inspection

On-demand field inspection

The insurer routes the task through the platform to a qualified, available inspector according to assignment conditions. The inspector documents on site and uploads the required photos, notes and documents.

When it starts: When a customer opens an accident report and requests a field inspection, or the company assigns the request.
Routing: The engine looks for available, qualified specialists by accident area, company, task type and availability.
Execution: Directions to the site, capturing angles, photos and notes per the form, recording location and time, and uploading files.
Result: Evidence and status appear in the company portal and customer file, then the file moves to the next step.

Guided inspection

Guided remote inspection

An employee or specialist authorized by the insurer leads a digital session with the customer, guiding them step by step to take photos and answer questions, reviewing each input and requesting it again when needed.

When it starts: The company enables it directly or as an alternative when a field inspection is not possible.
Setup: A remote session linked to the claim is created with the parties’ consent and media-sharing conditions.
Interaction: The company’s specialist guides the customer, accepts or re-requests photos, sends questions and confirms the form is complete.
Result: Evidence, each step’s result and the session log are stored according to policy, and the file goes to review.

Self-documentation

Customer self-documentation

The customer follows clear instructions to upload photos and fill in data, with helper tools for checking photo quality and completeness. Evidence review and damage estimation stay with the competent parties.

When it starts: When the insurer allows it under its rules, or as a solution for remote areas.
Execution: The customer completes a photo checklist and structured questions, with retakes and guided help available.
Role of AI: Suggesting quality checks (clarity, angle, completeness, duplication), not issuing a final judgment on damage or compensation.
Result: The file goes to an approved specialist for technical or procedural review according to the insurer’s instructions.

Switching methods by case

A company can enable one or more methods, with rules that keep a request moving when a field task cannot be assigned.

Accident requestDocumentation starts

Company’s choicePreferred method

If not possibleEnabled alternative

Field

No qualified specialist, or the acceptance deadline has passed

Offer a guided session if enabled; otherwise allow authorized self-documentation or open a manual intervention request.

Field

The specialist accepted the task, then cancelled or was delayed

Reassign according to company policy, notify the customer and record the reason.

Remote guided

Connection failed or the customer could not finish the photos

Save the draft, then reschedule or switch to field or self-documentation according to settings.

Self

A photo failed the quality check or data is incomplete

Retake it, then refer to human review if failure repeats.

All paths

An emergency safety situation or an accident needing an authority

Direct the user to emergency services. MASAR does not replace rescue or traffic services.

Each method is subject to the company’s settings and its technical, professional and regulatory requirements. Using the platform does not make MASAR an inspection or damage assessment body.