Central administration
Setting up companies, products, general roles, the network, support, monitoring, service agreements and authorized aggregate reports.
MASAR ADMINOne digital infrastructure.Procedures working in harmony.
MASAR provides a specialized technical environment connecting insurers, inspectors, experts, customers and the parties involved in vehicle accident procedures, from the first report to the completion of the stages each insurer defines.
An institutional multi-company model
The platform runs on an institutional multi-tenant model that keeps permissions and data independent and gives each company the flexibility to design the workflow that suits it.
M
MASAR COREA connected central system
InsurerInstitutional portal
InspectorsTasks and documentation
CustomerReporting and follow-up
Independent environments • Defined permissions • Connected procedure record
Platform components
Integrated interfaces that serve each party according to its role, with a central engine managing cases, procedures and routing rules.
Insurer portals
A dashboard for claims and inspections, forms, routing, expert assignment, file reviews, approvals, reports and integrations.
INSURER PORTALCustomer app and website
Identifying the insurer and policy, reporting an accident, requesting documentation, attaching documents and following the file.
CUSTOMER APP & WEBInspector and expert tools
Registration and verification, availability, accepting tasks, navigation, guided photo capture, uploading data and completing assignments.
INSPECTOR APP & PORTALWorkshop and dealer portal
An option that lets approved parties upload repair estimates and attachments and respond to clarification requests.
REPAIR PARTNER PORTALConnection and integration interfaces
Policy verification, request creation, status display, evidence files, webhooks and embedding the inspection journey.
API & SDKProcedure and rules engine
Configurable paths, transition conditions, permissions, deadlines and escalation, and alternative paths.
WORKFLOW & RULESOperations and analytics
Tracking service performance, response times, completion rates, errors and quality indicators according to permissions.
OPERATIONS & ANALYTICSThe insurer sets the workflow
MASAR does not impose one procedure on all companies. Each company configures its claim templates and stages, which can vary by insurance product, governorate, damage type or request value.
Enable one or more documentation methods and rank the alternatives
Define stages, statuses, entry and exit conditions and permissions
Set deadlines, escalation and alternative transitions
Return a file to an earlier stage with a mandatory reason, and request more documents
Separate the simplified customer status from the internal work status
An independent environment for each company
One platform to operate, with data isolation enforced in the application, database, integration interfaces, reports and logs.
Independent identity and data
Each company has its own identity, data, staff, steps, report formats and permissions.
Data isolation
Users at one company cannot reach another company’s data or customer files.
Shared inspectors
An inspector can work with several companies but sees only the details of tasks assigned by each one.
White Label
Enabling custom branding does not change responsibility: each company is responsible for its claim decisions and business rules.
Security and evidence integrity
Requirements the platform design aims to meet, with details and service levels set by contract.
Security and identity
Encryption in transit and at rest, multi-factor authentication for privileged users, and least-privilege access.
Accident evidence
Original photos kept with versions, receipt time and a digital fingerprint, without relying on location metadata alone.
Weak connectivity
Encrypted temporary storage, progressive upload, resumable file transfer and confirmation of final submission.
Privacy
Data minimization, retention policies, and controlled sharing of location, photos and identity.
Connection and growthTechnology that integrates
Technology that integrates
with your existing systems
MASAR services can be delivered through standalone portals or embedded in the existing applications of insurers and brokers, preventing duplicate requests and returning process status to the source system.