Central platform management
Set up organizations, users, permissions, integrations and services through MASAR administration.
MASAR administrationFrom the accidentto a completed claim
MASAR is a digital platform that connects insurers, specialist inspectors and policyholders in one ecosystem, organizing documentation, inspection and claims follow-up with flexibility and clarity.
M
Accident Management PlatformClaim lifecycle management
Accident inspection request
CASE-1042
Inspection in progress
✓Request
✓Assignment
3Documentation
4Review
Inspector assignmentTask assigned
Task completion75%
Last update 12:47
Request routedto the competent party
Unified claim fileLinked documents and updates
Insurance companies Inspectors and experts Policyholders One connected ecosystem
Technology that simplifies procedures.
Roles that stay where they belong.
MASAR is an integrated technology platform that provides the digital infrastructure for managing and organizing vehicle accident procedures and insurance claims, enabling insurers, inspectors, specialists and policyholders to get their work done through one unified, flexible and connected ecosystem.
MASAR provides the technology and tools, while professional inspection, assessment and compensation decisions remain with the competent parties.
MASAR
Insurance companies
Policyholders
Inspectors
Claims teams
An institutional ecosystem connecting
every party in the accident journey
A portal for each insurer
An independent environment for managing requests, reviewing documents and customizing stages and approvals.
Insurance companiesTools for inspectors
Receive tasks, document facts in the field and upload photos according to approved instructions.
InspectorsAn easy customer experience
Open an accident request, attach documents and follow its status from a phone or browser.
PolicyholdersThree paths to documentation.
The choice belongs to the insurer.
MASAR enables insurers to configure accident documentation methods according to their operating policies and regulatory requirements, and to rank the alternatives case by case.
On-demand field inspection
The task is routed to a qualified, available inspector, who carries out field documentation according to the assignment and the insurer’s instructions.
Guided remote inspection
A digital session led by a specialist from the authorized party, who guides the customer through taking photos and completing the requirements.
Customer self-documentation
Clear steps for uploading photos and data, with technical tools for checking input quality. Results are subject to review by the competent party.
The availability of each method is subject to the regulatory controls, approvals and policies applied by the insurer and the competent parties.
From report to settlement,
a customizable workflow
The parties involved follow every stage in one place, while the insurer sets review and approval procedures according to its authority.
01
Accident report
Accident and policy details
02
Task routing
Choosing the inspection method
03
Documentation
Photos, records and documents
04
Expertise and review
Reports and repair estimates
05
Approvals
Decisions by the competent party
06
Settlement and follow-up
Status updates and file closure
Every action documented, clearly defined permissions, and approval paths configured by the insurer.
Ask about the platform Connected value for every party
in the accident ecosystem
Designed around the needs of each party, without changing their responsibilities or interfering in their professional decisions.
Insurance companies
Better request management, access to a network of qualified inspectors, lower operational load, and unified follow-up and approvals.
Inspectors and experts
A digital channel for receiving assigned tasks, managing availability, carrying out their work and uploading the data and outputs they are authorized to provide.
Join our partner networkPolicyholders
Clearer steps for submitting data and documents, and a follow-up experience that shows the status of their request and what it needs.
A standalone platform.
Ready to integrate with your systems.
Insurers can use the MASAR portal directly, or connect its capabilities to their existing applications and systems through integration interfaces, with flexible customization and control over data.
Discuss your integration needsMASAR core platformA unified procedure engine with independent permissions
Insurer portalPORTAL
Integrated systemsAPI / SDK
User applicationsAPPS
The MASAR app, there when you need it
Access services and follow accident requests from your phone within one connected digital experience.
Download on theApp StoreGET IT ONGoogle Play
For inspection firms and experts
Become part of the MASAR digital network, which enables qualified professional organizations to receive tasks and manage their procedures through the platform.
Contact us about partnership