Our vision
Reliable technical infrastructure that connects the parties involved in vehicle accidents in the Egyptian market, helping to reduce manual procedures and improve claim follow-up.
Technology that connects the parties and organizes procedures,while respecting each party’s role
Who we are
Technical infrastructure for vehicle accident operations and insurance claim files
MASAR is an integrated technology platform based in Egypt, developing the digital infrastructure for managing and organizing vehicle accident procedures and the insurance claims connected to them. It aims to provide a connected working environment that brings insurers, inspectors, experts, professional bodies and policyholders together through clear, customizable procedures.
We believe digital transformation in insurance is more than moving paper procedures onto screens. It starts with technical infrastructure that lets each party do its work efficiently and helps unify the flow of information and documents between stages.
MASAR does not carry out inspections or loss assessments and does not make compensation decisions. It provides tools for work, coordination, documentation and follow-up, while professional responsibilities and decisions remain with the parties authorized to make them.
Our vision and mission
Our mission
Enabling insurers to organize inspections, tasks, documents and approvals through a multi-company platform, with digital tools for insured customers and specialists.
Our goals
We focus on building a technical foundation that supports an efficient accident cycle and the procedures that follow it, with a clearer experience for everyone involved.
Organize the accident cycle
Connect reporting, documentation, review, approvals and follow-up in one continuous, configurable workflow.
Empower competent parties
Give inspectors, experts and claims teams digital tools to carry out their tasks according to assignments and permissions.
Raise operational efficiency
Reduce duplication in document exchange and improve task routing and tracking of completed work.
Improve the customer experience
Give a clearer picture of request stages and requirements, reducing uncertainty and easing communication.
Strengthen information reliability
Support structured documentation, procedure records and the ability to verify the integrity of data and documents.
Support integration and growth
Build an ecosystem that connects to insurer systems and digital channels through flexible integration interfaces.
What MASAR does and does not do
Clear boundaries between the technology we provide and the decisions that stay with those qualified to make them.
What MASAR provides
- Software, interfaces, procedure rules, notifications and integration, with hosting as agreed
- Registering professionals and verifying their details according to available sources and agreements
- Assigning requests and documenting execution steps and task status
- Coordinating claim files and insurer reviews through configurable workflows
- Storing and exchanging evidence under permissions and contracts
Outside MASAR’s responsibility
- Technical decisions on damage assessment or repair cost estimates
- Granting professional status or licensing in place of the competent authority
- Determining fault in an accident or issuing a traffic report
- Approving compensation or paying it from MASAR’s funds
- Owning competitors’ data or sharing it without legal basis
Operating principles
Eight approved principles that define MASAR’s role and the limits of its responsibility.