Privacy Policy
1. Scope and responsibilities
This page describes the proposed way MASAR handles data when the website and platform become available, depending on the service used and the contractual relationship with the insurer or professional body. MASAR may act as a technical service provider processing claim data on behalf of the authorized party, while managing directly the data needed to communicate with that party for its own institutional purposes.
MASAR does not replace the insurer in setting the conditions for processing claim data or in making its professional decisions.
2. Categories of data that may be processed
Depending on the service and authorization, these may include: identity and contact details; policy, vehicle and accident data; incident location; photos, videos, documents and reports from competent parties; and user account, permission, procedure log and device data.
Required data is determined by purpose and the minimum necessary. This list does not mean every category is collected in every case.
3. Purposes of use
Information may be used, under approved permissions and contracts, to create files, manage accident requests and assignments, check completeness, show statuses to authorized parties, secure systems, diagnose faults, and meet applicable legal and regulatory obligations.
4. Data sharing and disclosure
Access to data is limited to the insurer and the parties and persons authorized according to their roles, such as the inspector, expert or approved workshop, consistent with the required consents and legal basis. No party’s stake in MASAR’s ownership grants access to another insurer’s data or customer files.
Some integrations may involve approved technical providers or competent official bodies, according to contracts and law.
5. Retention and protection
Retention periods, storage locations and deletion or masking mechanisms will be set according to the laws, contracts and policies adopted at launch. The platform design aims to provide role-based permissions, procedure audit logs and protection for data in transit and at rest.
6. Rights of data subjects
A data subject may request information, access, correction or any other right granted by applicable law. Some requests about claim data are directed to the relevant insurer, and fulfilling requests is subject to legal exceptions and obligations.
7. Cookies and external services
This site keeps your chosen display language in your browser only. When you submit the contact form, the details you enter are sent to the MASAR team so we can reply, and are kept under the retention terms described above. Analytics or marketing tools load only if you accept them in the cookie settings, which appear once such tools are enabled.
8. Policy updates and contact
This policy may change when products, integrations and data processing mechanisms are formally approved. Details of the responsible legal entity, dedicated privacy contact channels and the effective date will be added after legal and operational review is complete.